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Call Recording |
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Tracer
With the Tracer contact center recording and quality assurance solution, call recordings become a vital part of developing highly effective compliance, process and risk management programs. Tracer call monitoring functionality ensures phone-based interactions are readily available for handling disputes and verifying transactions.
Tracer contact center management software provides robust, enterprise-class call recording and quality assurance functionality, including:
- Patent-pending OAISYS Portable Voice Document (PVD&Mac254;) technology, which provides a highly secure means of reviewing, sharing and adding notes to call recordings
- Intuitive user interface with call visualization, which simplifies call recording review and auditing
- Effortless organization and search capabilities, allowing a targeted call recording to be retrieved within seconds
- Integrated live and auto monitoring, allowing real-time agent coaching and personnel development
- Customizable employee evaluations and powerful quality reporting, allowing call centers to proactively monitor, manage and improve workforce performance
- Optional desktop screen recording capabilities, enabling a more complete picture of agent activity
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Talkument
Your Personal Voice Documentation and Collaboration Solution
Talkument voice documentation software provides businesses complete control over risk management, quality assurance, customer retention, dispute resolution and other critical business concerns. Talkument users enjoy the familiarity of an Outlook-style interface to store and organize call recordings of their important business telephone conversations. Talkument software is unlike any other call recording solution on the market, which only offer limited call logging functionality, due to the patent-pending OAISYS Portable Voice Document (PVD&Mac254;) technology at its core.
Talkument is widely used in healthcare, legal services, insurance, financial services and multiple other industries. It delivers enhanced collaboration and an additional measure of revenue protection while supporting business documentation, dispute resolution, litigation defense and project management.
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