OAISYS is powerful customer interaction software that integrates with telephone systems from leading manufacturers like Toshiba and Mitel to improve communication. OAISYS extends the capabilities of your phone and information systems, optimizes resources, and increases productivity. No matter what type of business you operate, OAISYS is a simple, cost-effective solution that improves communication and customer interactions and helps your business succeed.
Tracer Version 6.0 Released to General Availability
OAISYS solution provides advanced call recording and contact center management capabilities
OAISYS is pleased to announce the immediate availability of the latest release of our award-winning Tracer professional interaction management software solution. New or enhanced features delivered in this release include:
- Live Call Monitor
- Auto Call Monitor
- Live Annotations and Coaching
- Quality Control Work Queues
- Automated Call Organization
- Owner’s Report
Tracer is OAISYS’ professional interaction management solution. Designed to enable businesses to harness complete knowledge of their operations, Tracer digitally records telephone conversations, enables call monitoring, lets managers rate performance, generates reports, plays back calls, searches records and much more, all through a highly intuitive user interface.
Unlike traditional call-center and compliance-based call recording solutions, Talkument brings the power to securely store, organize, comment upon and share telephone-based business conversations to the individual businessperson. Talkument turns a business call into a secure yet sharable “document” that can be annotated with a user’s notes or keywords that can all be used to dynamically search for or share voice documents.
